You may return most items within 90 days of delivery. Any claim for credit or return goods request must be made within ninety (90) days of receipt. A return merchandise authorization ("RMA") must be obtained from INNOVUS PHARMA. Customer Service for all returns. At this time the return address will be given. INNOVUS PHARMA will not accept, and no refund will be issued, without an RMA. Upon receipt of authorized returned products, a refund for the original purchase price less the original shipping and handling charge and a $10 restocking fee ("Partial Refund") will be issued. To obtain a Partial Refund, products must be returned within ninety (90) days of receiving an RMA number. This Money Back Guarantee is only valid on the initial order placed via phone or online.
INNOVUS PHARMA is not responsible for any packages or items lost, stolen or damaged in transit during return or exchange. Be sure to ship your items back via a trackable and insured courier method.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Shipping and handling costs are prepaid and added to the invoice. INNOVUS PHARMA reserves the right to select the packaging and shipping method for your order, which will ensure the stability of the product and also efficient tracing. Any damage during shipment is covered by the warranty provided in these terms and conditions. For international orders, title to the goods passes in the United States when the goods are placed with the shipper. For all orders, the risk of loss of the goods passes when the goods are placed with the shipper. Shipment will be made within two (2) business days with delivery based on location of customer. US shipments will go via ground transportation.